Returns & Exchanges

At Artisan Attire, we want you to love what you ordered. If your purchase isn’t quite right, we’re happy to help with a return or exchange, subject to the guidelines below.

Return & Exchange Window

You may request a return or exchange within 30 days of receiving your order.

To be eligible, items must:

  • Be unworn, unused, and in their original condition

  • Be free from stains, odors, makeup, pet hair, or other signs of wear

  • Have all original tags and packaging attached

  • Be returned with proof of purchase or your order number

Items that do not meet these conditions may not be accepted.

Exchanges

If you need a different size, color, or style, you can request an exchange within the eligible return period.

Please contact us before sending your item back so we can confirm availability and provide the appropriate return instructions.

If the requested replacement item is unavailable, we may offer an alternative item or process the return according to our refund policy.

Returns

If you would prefer a refund instead of an exchange, you may return an eligible item within the return period.

Once your return has been received and inspected, we’ll notify you whether your return has been approved. Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Non-Returnable Items

For hygiene and product-safety reasons, certain items may not be eligible for return or exchange, including:

  • Items marked as Final Sale

  • Personalized or customized products

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items returned without their original tags or packaging

If you’re unsure whether your item qualifies, please contact us before sending it back.

Damaged, Incorrect, or Defective Items

Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible.

Send us your order number and clear photos of the item and packaging so our team can review the issue and arrange the appropriate solution.

If the item is confirmed to have been damaged or incorrectly supplied by us, we’ll work with you to resolve the issue.

Return Shipping

Unless an item is incorrect, damaged, or defective, return shipping costs are the responsibility of the customer.

Original shipping charges may not be refundable unless the return is due to an error on our part.

For exchanges, additional shipping charges may apply depending on the circumstances.

How to Start a Return or Exchange

Starting a return or exchange is simple:

1. Contact Us
Get in touch with our customer service team with your order number and the reason for your return or exchange.

2. Receive Return Instructions
We’ll review your request and provide the necessary return instructions.

3. Send Your Item
Pack the item securely and send it according to the instructions provided.

4. Inspection & Resolution
Once we receive and inspect your item, we’ll process your exchange or approved refund.

Important Note

Please do not send items back without contacting us first. Returns sent without prior approval may be delayed or may not be accepted.

Artisan Attire reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.

Contact Us

If you have any questions about a return or exchange, please contact our customer service team. We’re here to help make the process as easy as possible.